From spring 2026, taxpayers who use HMRC’s online services will receive email or app notifications to view, print or download correspondence.
Letters will be found within their secure Personal Tax Account (PTA) or the HMRC app.
This is part of the shift to digital communications that aims to improve the speed and security of HMRC’s letters to customers.
Timing, checks and exclusions
The transition is taking place now, with the main shift occurring in March 2026 – ahead of the new tax year.
Taxpayers who already use HMRC’s online services, app, or Business Tax Account (BTA) are advised to check that their email address and mobile number are up-to-date in their online account.
Exclusions – paper letters will still be sent to those who are ‘digitally excluded’ or who formally opt out.
Please contact our team of experts if you would like to know more about digital exclusions, or for any other tax query.
See also Making Tax Digital for Income Tax – exclusions